answering service

noun
a service providing operators who answer a subscriber's telephone and take messages when the subscriber does not answer.

Origin:
1960–65

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Based on the Random House Dictionary, © Random House, Inc. 2014.
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Example sentences
The hotline has an answering service for night and weekend calls.
Calls will be handled by an answering service, and will then be directed to
  maintenance personnel.
After business hours, callers may leave a recorded message or be forwarded to
  an after-hours pager or answering service.
When you call this number you will be offered five prompts by our automated
  answering service.
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