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phonetastic

phonetastic in Technology

communications
A CTI product from Callware. Phonetastic employs if-then rules and customer records to tell those receiving calls who is calling (based on ANI and DNIS) and to determine how the call should be routed, e.g. to a certain sales representative or to the general sales department; receive high-priority treatment; receive a fax-back, etc.
(1996-12-08)

The Free On-line Dictionary of Computing, © Denis Howe 2010 http://foldoc.org
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