I think there are great possibilities for the use of wikis to help citizens help each other.
“wikis were one of the things that allowed collaboration,” Berners-Lee said.
a collaborative Web site set up to allow user editing and adding of content
1995; < Hawaiian wiki wiki quick
web page that can be edited by browsers, by 2002, abstracted from names of such sites (e.g. Wikipedia, launched January 2001), the original being WikiWikiWeb, introduced and named by Ward Cunningham in 1995, from Hawaiian wikiwiki "fast, swift."