The company would continue to refund these goodwill refunds.
Now, unsatisfied customers simply have to ask for a refund, and many do, though they are banned from RSD afterward.
“Your voice makes me sad,” I told the Alitalia ticket clerk I finally got on the line in Rome to process our refund.
"to give back, restore," early 15c. (earlier "to pour back," late 14c.), from Old French refunder "restore" and directly from Latin refundere "give back, restore, return," literally "pour back, flow back," from re- "back" (see re-) + fundere "to pour" (see found (v.2)). Specifically of money from 1550s. Related: Refunded; refunding.
"a return of money paid," 1782, from refund (v.).